HOW TO CELEBRATE 911 DISPATCHERS IN 3 OR 4 EASY STEPS! AND IDEAS FOR NATIONAL TELECOMMUNICATORS’ WEEK!
WHAT DO THEY WANT ANYHOW??? Shouldn’t they just be happy to have a job? Well, NO, actually. Those who sit the chair (sometimes it feels like the electric chair),…
WHY WORK RELATIONSHIPS CAN DESTROY HOME RELATIONSHIPS AND STRATEGIES TO OVERCOME
How is it that we allow our work relationships to weave into our home life (and vice versa) and wreak havoc on our lives? This inability to maintain balance and…
ONE SIMPLE RULE TO JUMP-START A RELATIONSHIP NOW!
After nearly 27 years together (tomorrow) we’ve decided that it’s time to get back to US! And that means even with all the chaos, schedules, social media, and other…
ABOUT THOSE AMARILLO 911 CALLS FROM THE INTERIM MANAGER…
First, let us acknowledge that it is intimidating and at times exasperating to call 911. Even for dispatchers who know that other side of the conversation, it can be frantic to…
LESSONS LEARNED FROM SUICIDAL CALLERS 911
Years and years (& years) of taking 911 calls and then training those who answer those calls have accumulated to what I now call “Lessons Learned from Suicidal Callers” and the art of…
MAYBE IT’S ME? MAYBE I AM SCREWING UP?
Have you ever wondered, “Is it me?” After 3 unsuccessful tries to become promoted from dispatcher to shift supervisor, it dawned on me that maybe I was doing something all wrong…