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This course designed for the beginning dispatcher/call taker includes: Legal Issues, Ethics, Call Taking, and Responder Down, and more!
This class clarifies your role and responsibilities as a supervisor enabling you to lead your team with
confidence and assurance.
Expand your communication skills in listening, asking questions, and
giving feedback as well as de
veloping techniques for giving clear instructions.
Build upon your leadership skills and understand the scope and nature of the supervisory position. Learn ways to manage challenges as you establish ways of dealing with difficultemployees.
Identify key techniques that will helpyou plan and prioritize effectively and develop
strategies for leadership.
Stay updated. Soon we will make this course available!
$420/Person
SCC2022-3468
COMING SOON
Stay updated. Soon we will make this course available!
$420/Person
SCC2022-3469
COMING SOON
Stay updated. Soon we will make this course available!
$420/Person
SCC2022-3470
COMING SOON
Understand your liability risks from a 9-1-1 perspective. You will learn the different types of liability for yourself and your agency and how to reduce exposure to 9-1-1 liability.
You will discover methods to break old patterns and replace them with more successful anger management techniques. In addition, you will be able to identify ways to help other people safely manage some of their repressed or expressed anger.
You will be able to better understand how a child processes information and relays it in their own way in order to help you more effectively obtain the information you need to provide help. These techniques may help alleviate the consequences of vicarious trauma involving child callers.
Discover the causes of conflict and difficult behavior. Learn to deal with change and to take responsibility for positive change in yourself. Understand the importance of good communication as a tool to prevent problems, learn to cope with criticism, and know how to deal with difficult attitudes.
This course will help you explore opportunities within the scope of your authority of working effectively with others. Gain skills to become effective in communicating with customers by utilizing fair and responsible responses.
You will learn the history of domestic violence and its reality in our society. Become proactive in learning the hidden signs of domestic violence and why victims stay. Learn why PPO’s often get cancelled and what you can do to help.
Empathy is learning how to read others in a way that delivers understanding and cooperation. By employing unity, our workers lessen the stressors and increase collaboration. Learn to employ empathy with your colleagues and your callers to gain their cooperation faster!
Build upon your skills and understand the role of the Telecommunicator in Incident Command. Prepare yourself for large incidents by learning what to expect and who is accountable for what. Become confident through understanding in a large scale crisis.
Stress becomes part of our lives and we deal with it everyday. It is the feeling when the demands of life are bigger than your ability to cope. Inefficient stress management causes more problems in our work, relationships, and even to our health.
Understand who is at risk for suicide and apply learned techniques to evaluate the level of risk of a suicidal caller. You will learn how to respond to a suicidal caller with confidence by knowing what to say and what not to say. Identify resources to assist your call-taking even if working alone.
