In a recent NBC news report, it was noted that the Albuquerque Dispatcher has resigned. Chris Carver of National Emergency Number Association (NENA) stated that "hiring the right people can...

I often tell people most of what I've learned I learned from 9-1-1. After nearly 3 decades of being immersed in the industry, I can honestly say...

The job of an emergency dispatcher starts out as one of amazement! It's the coolest job ever and the new dispatcher eagerly jumps in and begins to learn! Never mind all of the...

With the high stress and low satisfaction among all in the public safety arena (police, fire, EMS, dispatch and corrections) it is becoming more...

If you've ever thought that being a leader today is like being stretched on many fronts and never pleasing anyone in particular, then you might feel a little like...

People want to be lead. They want a leader who is honest, has vision and determination to go after their vision. Throw in a little variety like fun, motivation, and understanding and they will...

The top 4 Leadership Traits according to the Pew Institute are Honesty, Intelligence, Decisiveness, and Organized. As is too common today, too many leaders are busy being busy. This is...

Even Hitler was a successful leader. We don't like to think of him or the leaders of Isis in today's times but ponder for a moment what they did or must be doing in order to...

There are plenty of stories and facebook pages that highlight the tribulations of negativity in emergency dispatchers and the communications center. Now studies being published...